Complete information about zoy9's Terms & Conditions

1General Information & Definitions

These Terms and Conditions ("Terms") apply to the zoy9 platform and all its services. When you open an account at zoy9, browse the website, or use any game or betting service, you agree to be fully bound by these Terms.

Key Definitions

• "Platform" — zoy9's website, app, and all associated digital services.
• "User" or "Member" — any person who holds a registered account at zoy9.
• "Balance" — the total funds held in a member's account, including both real money and bonuses.
• "Bet" — the act of placing money at risk by participating in any game or sports event on the platform.
• "Bonus" — any promotional benefit or additional funds awarded by zoy9.
• "Wagering Requirement" — the condition requiring a specified amount of bets to be completed before bonus funds become withdrawable.

2Account Registration & Eligibility

Age Requirement

To open an account and use any game or betting service at zoy9, you must be at least 21 years old. By registering, you confirm that you are 21 years of age or older. We may request a national identity card or other valid documents at any time to verify your age.

One Account Policy

Each person may open only one account. If a person is found to hold multiple accounts, all of them will be closed. Two adult members of the same household may hold separate accounts, but verification may be required if the same device or payment account is used.

Providing Accurate Information

All information provided at registration must be truthful, accurate, and complete. If false information is provided, zoy9 reserves the right to close the account and void any winnings. If your information changes, you must notify our support team immediately.

• Full name (as on national identity card)
• Valid email address
• Active mobile number
• Correct date of birth

3User Responsibilities

You are solely responsible for maintaining the security of your account. The following must be observed:

Account Security

• Keep your password confidential and change it regularly.
• Do not allow anyone else to access your account.
• If your password or login details are lost, notify our support immediately.
• If you suspect any unauthorized transaction, contact us right away.

Financial Responsibility

You are placing bets voluntarily and with full awareness that there is a risk of losing money in gaming. zoy9 supports responsible gaming. Visit our Responsible Gaming page for information on setting limits, taking breaks, or self-exclusion.

4Deposit & Withdrawal Policy

Deposit Rules

The minimum deposit amount at zoy9 is ৳300. We accept the following payment methods:

• bKash — mobile banking
• Nagad — mobile banking
• Rocket — Dutch-Bangla mobile banking
• Upay — digital payment
• Bank Transfer — major commercial banks (e.g., Dutch-Bangla, BRAC, Islami Bank, etc.)

Deposits will be credited directly to your account balance. All deposits must be made from a payment account registered in your own name.

Withdrawal Process

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, identity verification or high-value withdrawals may require additional time.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals to third-party accounts are strictly prohibited.
• Wagering requirements must be met before bonus funds can be withdrawn.
• zoy9 may request additional verification documents; withdrawals will remain on hold until these are provided.

5Bonus & Promotion Terms

Welcome Bonus

New members at zoy9 receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. Alternatively, if you deposit ৳22,000 you will receive the maximum bonus of ৳20,000 and your total balance will be ৳42,000.

Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount. Note that wagering is calculated based on the bonus amount only — not by adding the deposit amount. Example: if you receive a ৳2,000 bonus, you must complete ৳2,000 × 15 = ৳30,000 in total bets before winnings from the bonus can be withdrawn.

• If the wagering requirement is not met before the bonus expires, the bonus may be cancelled.
• Some games may not count toward the wagering requirement — contact support for details.
• Using multiple bonuses at the same time is generally not permitted unless specifically stated.
• If bonus abuse is found, the account will be closed.

Other Promotions

From time to time, zoy9 runs special offers and promotions. Each promotion will have its own terms and conditions, which will be stated on the promotions page.

6Gaming Rules

zoy9 offers slots, cricket betting, casino games, color prediction, fruit shop, and many other types of games. All games are operated by a fair and verifiable random number generator (RNG).

Betting Limits

Each game has its own minimum and maximum bet limits, which are displayed in the game interface. zoy9 reserves the right to change these limits at any time.

Technical Errors

If a game stops mid-session or results appear inconsistent due to a technical issue, zoy9 will make a fair decision after investigation. zoy9's decision on such matters will be considered final.

Sports Betting

Specific rules will apply if an event is cancelled or postponed in sports markets. Please contact us for any betting-related disputes.

7Prohibited Activities

Any of the following activities are strictly prohibited. A violation may result in immediate account closure and forfeiture of all funds:

• Bonus abuse or gaining an advantage through multiple accounts
• Hacking, scraping, or attempting unauthorized access to the platform's systems
• Using automated software (bots) to place bets
• Money laundering or illegal financial activity
• Participating in fraudulent activity with other users
• Operating an account using a false identity
• Exploiting technical vulnerabilities or errors
• Threatening or harassing other members

8Account Suspension & Closure

Closure by zoy9

zoy9 may temporarily or permanently close your account under the following circumstances:

• Violation of any clause of these terms and conditions
• Suspicion of fraud or forgery
• Identity verification not completed
• Account inactive for a long period
• Legal or regulatory requirements

Closed by the user

You may request to close your account at any time. Contact the support team and any eligible balance in the account will be returned to you. As part of responsible gaming, options for self-exclusion or a temporary break are also available.

9Privacy & Data Protection

zoy9 places the highest importance on the security of your personal information. We keep all data protected using SSL encryption technology. Details on how your information is collected, stored, and used can be found in our Privacy Policy.

We do not share your information with third parties unless there is a legal obligation or you give your permission. Industry-standard security practices are followed when storing payment information.

10Limitation of Liability

zoy9 will not be held responsible for the following:

• Game interruption or loss due to internet connectivity issues
• Inconvenience caused by problems with the user's device or software
• Delays or errors from third-party payment providers
• Unexpected technical issues beyond our control
• Account security breaches due to the user's own negligence

However, zoy9 always strives to provide services honestly and commits to resolving issues promptly. If any error is caused on our part, we will provide fair compensation.

11Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We review all complaints carefully and try to resolve them as quickly as possible.

Process for submitting a complaint

• Get immediate assistance via live chat (available 24/7).
• Send a detailed complaint by email: [email protected]
• Include your account number, date, transaction ID, and a description of the issue in the complaint.

In the event of any dispute, the decision of zoy9's management will be considered final, unless it is proven that the decision was clearly unjust.

12Changes to Terms and Conditions

zoy9 reserves the right to change, amend, or update these terms and conditions at any time. For important changes, notice will be provided via the registered email or on the platform.

Continued use of the platform after changes have been made will be taken as your acceptance of the new terms and conditions. It is therefore recommended that you review this page regularly.

13Contact & Support

If you have questions about these terms and conditions or any service offered by zoy9, our support team is always ready to help:

• Live Chat: Available 24 hours, 7 days — in Bengali and English
• Email: [email protected]

The support team provides assistance in both Bengali and English. Our goal is to provide every user with the best possible experience.