Your Privacy Is Our Priority
This policy provides a complete description of how your personal information is collected, stored, and protected on the zoy9 platform.
Why This Policy Matters
zoy9 is a safe and reliable online entertainment platform for users in Bangladesh. We believe it is our fundamental responsibility to keep every user's personal information fully protected. This privacy policy ("Policy") explains what information we collect when you use the zoy9 website or services, why we collect it, and how that information is used and stored.
By reading this policy, you will understand what rights you have over your information and how we ensure your privacy. Continued use of zoy9 services will be considered acceptance of the terms of this policy.
01 Types of Information Collected
zoy9 may collect the following types of information in order to provide you with a safe and personalised experience:
1.1 Personally Identifiable Information
- Full name and date of birth (for age verification — only those aged 21 or above may register).
- Email address and mobile number.
- Government-issued identity document details (for identity verification when required).
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for transaction processing purposes).
1.2 Automatically Collected Information
- IP address and device type.
- Browser version and operating system.
- Site access time, page visit history, and session duration.
- Information collected through cookies and similar tracking technologies.
1.3 Transaction-Related Information
- Deposit and withdrawal history.
- Bonus usage and gaming activity records.
- Balance changes and betting history.
02 Purpose of Data Collection
The information we collect is used for the purposes described below. We never use your information for unnecessary purposes.
- Account Management: To create, verify, secure, and manage your account.
- Payment Processing: To carry out secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To resolve your issues and provide assistance — via live chat or email.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Service Improvement: To analyse user experience and improve service quality.
- Age Verification: To ensure that only those aged 21 or above use the platform.
- Responsible Gaming: To monitor user behaviour and identify potentially problematic gaming patterns.
03 Data Storage and Security
zoy9 uses industry-standard security measures to keep your information safe. Our security measures include:
3.1 Technical Security
- SSL Encryption: All data exchanged between your browser and our servers is secured by SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted format.
- Access Control: Only authorised personnel may access specific data.
- Firewall Protection: Advanced firewall systems are maintained to prevent unauthorised access.
3.2 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for as long as required to meet legal obligations, resolve disputes, or enforce agreements.
04 Sharing Information with Third Parties
zoy9 may share information with third parties in the following limited circumstances:
4.1 Service Providers
Only the minimum necessary information is shared with third parties who assist us in carrying out specific functions such as payment processing (bKash, Nagad, Rocket, Upay, banks), technology services, or cybersecurity. These parties are required to act in accordance with our instructions and may not use the information they receive for any other purpose.
4.2 Legal Obligations
We may be required to disclose information when necessary under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will make every possible effort to protect your privacy.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. You will be notified in a timely manner in such circumstances.
05 Cookies and Tracking Technologies
The zoy9 website uses cookies and similar technologies that improve your browsing experience and help us operate our services effectively.
5.1 Types of Cookies
- Essential Cookies: For running the site's core functions — maintaining login sessions, security verification, and so on.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand site performance and user behaviour — not personally identifiable.
5.2 Cookie Controls
Cookies can be disabled by changing your browser settings. However, this may limit some features of the site. Disabling essential cookies may cause issues with login or payment processes.
06 Your Rights
As a zoy9 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: If your information is incomplete or incorrect, you may request a correction.
- Right to Erasure: In certain circumstances, you may request that your information be deleted — however, this may not apply in full where legal obligations exist.
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Right to Data Portability: You may request to receive your information in a structured and common format.
- Right to Object: You may object to specific uses of your information.
To exercise any of the above rights, email us at [email protected] or contact us via live chat.
07 Privacy of Minors
zoy9 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. If we suspect that a user is below this age limit, we will immediately suspend that account and delete the associated information.
If a minor appears to have created an account, parents or guardians should notify us at [email protected].
08 Data Transfers
Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information receives the same standard of protection described in this policy. We only transfer data to countries or services where adequate data protection measures are in place.
09 Changes to This Policy
zoy9 may modify or update this privacy policy from time to time. When significant changes are made, we will:
- Update the date on this page.
- Notify registered users by email.
- Display a notice on the site.
Continued use of the service after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
10 Links to Other Websites
zoy9's services may contain links to third-party websites (such as payment gateway portals). These external websites have their own privacy policies and zoy9 is not responsible for those policies. We recommend reviewing the privacy policy of any third-party site before visiting it.
11 Responsible Gaming and Data
zoy9 takes responsible gaming seriously. We may use information about your gaming behaviour to identify potentially problematic gaming patterns and provide support where needed. To learn more, visit our Responsible Gaming page.
We securely store information related to your deposit and withdrawal limit settings and keep account restrictions in effect as per your request.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
We aim to respond to your enquiry as quickly as possible. For privacy-related requests, your identity may be verified to ensure that only you can access your information.